Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product:
- Log into your account or contact Kibo (Lazer's e-commerce partners) to initiate a return: +44 (0)1793 461650 (Option 1).
- They email you instructions for returning your product.
- Ship your unused product, in its original packaging, to the address identified in our email.
- Original delivery fees are refunded only if returns are initiated and the returned items are received by the fulfiller within 30 days of the date the order was shipped or for defective products, products that were not described accurately, or incorrect orders. Call Kibo to arrange these returns.
- You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
- Individual products may be excluded from this guarantee. Check the product description before you place your order.
When returning products, you are under a duty to take reasonable care to ensure that Lazer (or the appointed Lazer fulfilment partner) receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. A collection service may be offered for some products the Returns Documents will state if a collection service operates for your product.
Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless it is defective (see below):
If the product you receive: (a) has been sent to you incorrectly due to supplier error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.
If a product is defective, please contact Kibo on: +44 (0)1793 461650.
Defective products should be returned as soon as possible, and in any event, within 30 days of delivery.
In particular, please note that any items returned to us which you claim to be faulty or incomplete, are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete and not returned within 30 days of the date that the order was shipped, will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
- Telephone (+44) 01793 461650 + option 1